As you start to understand what is required to make sense of what a Data Culture means for your staff, teams, and Senior Leaders within your business, it is time to start to look at the second pillar of a Data Culture; Process.
The process is everything regarding your reporting and business management, so you can never view it as insignificant. It would help if you got your principles of Process Management dove-tailed into Data Strategy. After all, all decisions will impact the process or be made because of the process. So process governance and management must be right.
Now you are moving from just looking at the people involved in your culture to understanding the processes. You start to appreciate the weight of what you are undertaking. Last week the challenge of getting all your staff involved in data involved and in agreement on anything no doubt looked daunting, but in reality, the Processes are a much tougher hurdle. It is not uncommon to also have people challenges with your processes in terms of process owners unwilling to get involved or make changes, and ultimately those are people who have to be won over.
Understanding the health of your processes is another process challenge that you will have to become comfortable with; traditionally, there are two main approaches Data Mining and Business Process Management. Both will provide excellent results, but the increasingly more popular approach is Process Mining, a hybrid method that uses Data to build a Process Management style view. Our recommendation would be to embrace Process Mining for your process Validation, Improvement Tracking and Management.
Next week we will look deeper at what Process Mining is and how it shapes your Process Management routines.